Right of withdrawal for consumers
If the customer has purchased a product/voucher or several products/vouchers in the online store Textilstore.de, which are delivered in one delivery, the following cancellation policy applies:
Cancellation policy for receipt of goods in one delivery
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must send us (BT Merchandising GmbH, Wilhelm-Kabus-Str. 21-35, D-10829 Berlin, Germany, Phone-Nr.: +49 (30) - 6904 1814 2, E-Mail-Address: [email protected]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of the withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within 14 days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the 14-day period has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality. The buyer shall bear the costs of returning the goods.
Unless otherwise agreed, the right of withdrawal does not apply to the following contracts:
- Delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
- Delivery of sealed goods that are not suitable for return for hygienic reasons as soon as the seal has been removed (e.g. underwear)
- Delivery of electronic goods in a sealed package if the seal has been removed after delivery.
If the customer has purchased several products or vouchers in the online store Textilstore.de, which are delivered in partial shipments, the following cancellation policy applies:
Cancellation policy for receipt of goods in partial deliveries
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must send us (BT Merchandising GmbH, Wilhelm-Kabus-Str. 21-35, D-10829 Berlin, Germany, Phone-Nr.: +49 (30) - 6904 1814 2, E-Mail-Address: [email protected]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of the withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within 14 days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the 14-day period has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality. The buyer shall bear the costs of returning the goods.
Unless otherwise agreed, the right of withdrawal does not apply to the following contracts:
- Delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
- Delivery of sealed goods that are not suitable for return for hygienic reasons as soon as the seal has been removed (e.g. underwear)
- Delivery of electronic goods in a sealed package if the seal has been removed after delivery.
You can use the following form to exercise your right of withdrawal, but this is not mandatory.
Sample Withdrawal Form
(If you wish to cancel the contract, please fill out this form and send it back to us.)— I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
— Ordered on (*)/received on (*)
— Name of the consumer(s)
— Address of the consumer(s)
— Signature of the consumer(s) (only for notification on paper)
— Date
_______________
(*) Delete where not applicable.
Please note that this text is an automatic translation from German and only the German version is legally binding.
